There's a moment in every service business where the owner realizes they're the system. Every lead, every estimate, every decision flows through their head. That's the wall.
Tasks vs systems
A task is something you do once. A system is something that does itself the next time. Service business owners who scale stop doing tasks and start building systems for them.
Where to start
Pick the task you hate most that you do every week. That's your first system. Write down how you do it, hand it to someone or a tool, and never do it manually again.
Every system you build is one less thing tying the business to your time. Over a year, the compound is enormous.
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