Optimized Company Systems
Optimized Company SystemsSystems · Websites · CRM
HomeServicesAboutLocationsBlogContactMaintenanceBook a Call
Existing Clients

Submit a Maintenance Request

For OCS clients who need something fixed. Tell us what's not working - we'll get on it and follow up promptly.

Submitted requests are logged to your client file. By submitting, you agree to our Privacy Policy.

A note on scope: The free-fix window covers the first month after launch, applies only to systems OCS built, and only while the code remains unchanged from what we delivered. Any modifications made by a third-party developer or agency void the guarantee. Beyond that first month, or for major changes to the delivered product - new features, redesigns, workflow overhauls - work is quoted as a separate paid project. We'll always tell you up front which bucket a request lands in.
The OCS Promise

First-Month Free-Fix Guarantee

For the first month after launch, if something we built isn't working the way it was meant to, we fix it at no cost. No tickets to chase, no surprise invoices.

The fine print: The guarantee only applies to systems OCS built and only while the code is unchanged from what we delivered. If a third-party developer, agency, or anyone outside OCS modifies the site or CRM, the guarantee is voided - we're happy to still help, but those fixes fall under paid work.

Quick Self-Check
Covered (first month, OCS builds)
  • A feature or page that's broken or throwing errors
  • Something that stopped working the way it was originally set up
  • Bugs, glitches, or display issues
  • Forms, integrations, or automations not firing correctly
  • CRM views, fields, or workflows behaving incorrectly
→Separate project
  • New features or pages added after launch
  • Redesigns, rebrands, or visual overhauls
  • Workflow changes or new automation builds
  • Major scope changes to delivered systems
  • Net-new integrations with third-party tools
Tracked in your client file

Every request you submit is logged to your file. Past issues, fixes, and follow-ups all stay in one place - nothing falls through the cracks, and future support has full context.

Not a client yet?

For new projects or sales inquiries, use our main contact page instead.

Visit the contact page
Urgent? Call us.
(973) 979-5240info@optimizedcompanysystems.com