Existing Clients
Submit a Maintenance Request
For OCS clients who need something fixed. Tell us what's not working — we'll get on it and follow up promptly.
A note on scope: Maintenance covers things that are broken or aren't working the way they were originally built. Major changes to the delivered product — new features, redesigns, workflow overhauls — fall outside maintenance and are quoted as separate paid projects. If your request lands in that second bucket, we'll let you know up front and put together a clear scope before any work begins.
The OCS Promise
Free-Fix Guarantee
If a system we built isn't working the way it was meant to, we fix it at no cost. No tickets to chase, no surprise invoices. That's the deal.
Quick Self-Check
Covered (free fix)
- A feature or page that's broken or throwing errors
- Something that stopped working the way it was originally set up
- Bugs, glitches, or display issues
- Forms, integrations, or automations not firing correctly
- CRM views, fields, or workflows behaving incorrectly
→Separate project
- New features or pages added after launch
- Redesigns, rebrands, or visual overhauls
- Workflow changes or new automation builds
- Major scope changes to delivered systems
- Net-new integrations with third-party tools
Tracked in your client file
Every request you submit is logged to your file. Past issues, fixes, and follow-ups all stay in one place — nothing falls through the cracks, and future support has full context.
Not a client yet?
For new projects or sales inquiries, use our main contact page instead.
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